Express delivery companies have launched new strategies: volume consolidation, service consolidation, and speed consolidation
The express delivery warehouse explosion has always been a famous "scene" during the Double Eleven period, and friends who have experienced the past "Double Eleven" must still remember the fear of being dominated by the package hell. And this year's "Double Eleven" has added pre-sale activities, and various promotional activities from merchants have also been carried out in advance. The strength of the "hand cutting tribe" who have prepared for "buy, buy, buy" early cannot be underestimated. In order to perform awesome in the upcoming logistics peak, major express companies have come up with a variety of new ways to help consumers experience a good "Double 11".
Collaborate transportation volume and services to truly optimize the shopping experience
A key factor in determining whether 'express delivery' will become 'slow delivery' is transportation volume. In terms of transportation capacity, all major express delivery companies have put in some effort. According to Wu Yangling, the relevant person in charge of SF Express Anhui Branch, considering the surge in express delivery volume during the Double Eleven period, SF Express is expected to add more than 100 new trucks in Anhui Province during this year's Double Eleven period; In terms of air transportation with SF Express characteristics, it is expected to invest 7000 tons of air transportation capacity, doubling from last year; In addition, about 200 high-speed rail freight cars have been added this year. For this Double Eleven, SF Express has already prepared from various aspects early on, striving to make consumers truly feel the improvement of logistics experience
Manager Wu mentioned that in the past, it was very inconvenient for SF Express to mail large items. Not only was the mailing volume limited, but the speed would also be much slower than regular packages. Considering consumers' demand for large items, SF Express has opened a dedicated transportation line for large items, and the transportation volume and speed of large items will no longer be limited. On the other hand, in order to solve the problem of slow customs clearance during the previous Double Eleven period, SF Express recently obtained the AEO Customs Advanced Certification, which greatly reduces the possibility of overseas Taobao products being detained in customs, and can even achieve 24-hour rapid customs clearance.
According to Tang Donglin, Manager of the Supervision Department of Shentong Hefei Branch, in response to this year's Double Eleven, Shentong has purchased multiple box trucks. Currently, the total number of trucks and vans in Hefei has reached over 200. We will add 7 distribution centers near the existing areas, mainly for distributing items directly to the distribution centers near the end points, effectively solving the costs of personnel and vehicles at the end points, and ensuring that frontline personnel are not tired or disorderly during the peak season. "He mentioned that in order to ensure the service quality during the" Double Eleven "period, Shentong will increase the number of emergency teams with 20-50 personnel in each major region, And add 10-20 express delivery emergency vehicles and nearly 50 tricycles for each region. At the same time, it will also increase a certain number of customer service personnel to handle various types of tracking and complaint information in a timely manner.
JD Logistics has also made sufficient preparations for this event. Ms. Zhou, a staff member of the Public Relations Department of JD East China, introduced that in response to JD's "Global Good Goods Festival" on November 11th, JD Logistics has opened nearly 200 additional trunk and railway lines on top of the existing national lines to ensure smooth logistics. During the Double Eleven period, transportation vehicles will continuously roll and depart 24 hours a day, with an estimated total daily capacity of over 20 million packages.
Rural areas